Common PPI Questions Answered – Part 2 of 4

This is the second article in a series that Your Money Claim are publishing to clear up common misconceptions about PPI, and help you better understand your right to compensation.

I’ve forgotten the name of my lenders, how do I find this out?

This can make matters difficult. However, if your accounts have been active or settled within the last 6 years then your lender is legally obliged to have retained records.

A simple and free way to find out the name of your lender(s) in this instance would be via Noddle, which is a free service and provides information on all credit that has been ‘active’ within the last six years, even if they have since been cleared.

If your credit has been settled longer than 6 years then your bank may still hold records of payments made to your lender(s), if you made payments via your bank account.

How far back can I claim?

PPI generally started being sold in the early 1990s, until it was banned in 2010, so if you took credit in that period, whether it’s still active or not, there is a chance you paid PPI.

How far you can go back depends on whether your lender has retained records. Lenders are legally obliged to retain records for a minimum period of 6 years after the account is settled. In reality though, most lenders retain records for much longer periods.

To put it simply, if records exist, we can find out whether you had PPI on your credit.

I have forgotten the account numbers, can I still claim?

Yes! We don’t need account numbers in order to check to see whether you’ve had PPI on your credit, so please do not worry if you no longer have these.

We have electronic systems set up with a majority of major lenders which means we can access the data using basic details such as your name, address and date of birth.

I don’t have any paperwork, can I claim?

Yes! Very much like the answer above, we do not need paperwork either when making a claim, or checking to see whether you’ve had PPI.

We can generally obtain all the information regarding your accounts directly from your lender thanks to the systems we have in place.

Making a PPI Claim

Not sure whether you’ve been sold PPI? Our fast and comprehensive checking systems that have been set up with almost all banks allows you to find out whether you’ve been one of the millions who have had PPI.

Not sure whether you qualify? Check here to see whether you may.

Want to know how much you may be owed? Why not try our PPI calculator.

If you have had a loan, mortgage, hire purchase agreement, credit or store card within the last 25 years there’s every chance you’ll have been paying for PPI.

We’ve made claiming easy, taking the stress out of you having to deal with the paperwork, the stress, and the tactics employed by the bank to try and wriggle out of paying.

So….how do you start your claim?

#1: The first option for you is to fill in the form which can be seen on every page. By doing so, we will send you out a form in the post for you to complete. Once we’ve received the form back in the freepost envelope we send you with your form, we can make a start on your PPI claim.

#2: The second option for you is to download our form, which again can be found on every page by clicking the ‘download pack’ button. Simply print it out, complete it and send it back to us, our address can be found here. Once we receive is back we’ll let you know and make a start.

Our team of experts are on hand to answer any questions you have via telephone, email or our live chat facility.

So….why wait, let’s get started!

Common PPI Questions : Part 2/4