Abby Thomas’ Departure from the Financial Ombudsman Service: A Stand for Consumer Rights? The sudden departure of Abby Thomas from her role at the Financial Ombudsman Service (FOS) has sent shockwaves through the financial complaints industry. As the Chief Executive and Chief Ombudsman, Thomas played a crucial role in ensuring fairness for consumers navigating complex […]

The Motor Finance Scandal: A Betrayal of Consumers and Government Overreach A System Rigged Against Consumers For years, car buyers across the UK have unknowingly been exploited by a widespread practice within the motor finance industry—undisclosed commissions. Motor dealerships received hefty kickbacks from lenders in exchange for signing customers up for finance agreements, all while […]

The Resignation of Abby Thomas: Has Rachel Reeves Pressured the Financial Ombudsman Service? The recent resignation of Abby Thomas, the Chief Executive and Chief Ombudsman of the Financial Ombudsman Service (FOS), raises serious concerns about political influence and the integrity of consumer redress in the UK. A Crucial Moment in Time for the FOS At […]

The Motor Finance Industry’s Claims of Damage Debunked: Commission Disclosure Doesn’t Deter Consumers In recent months, the motor finance industry has claimed that the fallout from the commission scandal—particularly the court rulings on the non-disclosure of commissions—would harm the sector, increase the cost of motor finance, and reduce consumer confidence. This resulted in the Rachel […]