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November 7, 2015 
Daniel Lee The FSA found failings in approximately 40 per cent of telephone sales of credit card PPI made by Egg between January 2005 and December 2007. Egg sold PPI either when receiving a customer services call, or when making a sales call to a new customer. When Egg customers said they did not want PPI on […]
February 16, 2017 Daniel Lee Welcome Finance in default The Financial Services Compensation Scheme (FSCS) faces a fresh wave of payment protection insurance related claims after declaring loan provider Welcome Financial Services Limited (WFSL) in default. The FSCS has said that the firm is unable, or likely to be unable, to pay claims against it in relation to what it described […]
November 7, 2015 Daniel Lee In February 2007, the Financial Services Authority fined Capital One Bank £175,000 for failing to have adequate systems and controls for selling Payment Protection Insurance (PPI) insurance and for failing to treat its customers fairly. From January 2005 to April 2006, Capital One failed to ensure that 50,000 customers received important information about the policy […]
November 7, 2015 Daniel Lee The head of LLOYDS‘ high street banking empire is being axed as she carries the can for their dire record on customer service. Sources last night claimed Helen Weir will be pushed out as new chief executive tries desperately to rebuild Lloyds TSB’s image. Following Lloyds’ takeover of HALIFAX BANK OF SCOTLAND the group’s high street […]
November 7, 2015 Daniel Lee In the first half of 2010, according to FSA figures, the proportion of pure banking complaints decided by banks in-house in the consumer’s favour varied from 7% at Bank of Scotland and Clydesdale to 12% at Lloyds TSB, 16% at Nationwide, 19% at Santander, and 27% at RBS. The latest FOS figures show the flipside […]
November 7, 2015 Daniel Lee Alliance & Leicester Plc, the U.K. lender (taken over by Banco Santander), paid a record 7 million-pound fine for improperly selling payment-protection insurance. Alliance & Leicester failed to tell customers the real cost of PPI insurance, which is sold to cover loan payments in case of illness or unemployment, the Financial Services Authority said in a […]
