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August 3, 2017 
Daniel Lee 7 Ways to Survive Being on Hold “Thank you for calling. Our operators are currently busy at the moment. Please hold. Your call will be answered shortly”. These words are sure to send a shiver down anyone’s spine. Inevitably, these sentences are followed by some inoffensive music – either soft jazz or a singer encouraging […]
July 14, 2017 Daniel Lee How to Deal with a Dodgy Builder Dodgy builders. Also known as cowboys, rogue traders and often synonymous with taking their tea with two sugar as well as taking your cash without finishing the job. Recently, the Federation of Master Buildings declared that around £1.5 billion worth of work is undertaken by dodgy builders […]
June 12, 2017 Daniel Lee How to claim train delay and cancellation compensation Claiming compensation for those extremely annoying delays or cancellations can seem like a chore and lots of people don’t bother. In fact, two-thirds of passengers don’t claim for their train delays. That’s a lot of money people are missing out on. Trust us, it’s worth making those […]
June 22, 2017 Daniel Lee The Letting Agent Fees Ban: What’s happening? Back in November the country’s Chancellor, Phillip Hammond, conducted the last ever Autumn Statement. Covering a broad range of subjects, one particular suggestion pricked the ears of tenants all over the country: a ban on letting agent fees. Tenants are all too aware of the huge costs […]
June 5, 2017 Daniel Lee The Best Cold Caller Responses We understand how frustrating cold calls are, which is why we will never ring you unsolicited. However, most companies – for PPI refunds and otherwise – don’t share our mindset. We’re sure you’re often answering the phone to strangers who refuse to tell you where they got your number. Next […]
May 17, 2017 Daniel Lee How much PPI commission is fair? As is well documented, the Financial Conduct Authority (FCA) has proven its weakness once more by allowing a PPI deadline to be introduced. Whilst this is being challenged through the courts as it clearly only benefits the banks, there was perhaps a greater scandal hidden in the news. The […]
