If you pay for a current account with Nationwide, you may have been mis-sold a Nationwide Packaged Bank Account (PBA). If so, you may be entitled to compensation.
We can help you get your money back.
Approximately £1bn has been put aside by the major UK banks to pay back customers who were sold expensive current accounts with monthly fees – often with features they couldn’t use, or weren’t even aware of.
Even if you’re still paying the monthly fee, or you downgraded or closed the account in the last 3 years, we can help you make your claim.
We’ll deal with all the paperwork. All the stress. All the delaying tactics and sneaky tricks Nationwide will try to keep from paying out.
Starting a claim is easy. You simply have to fill out a Claim Pack and return to us. Then we have everything we need to begin the process.
Get a Claim Pack in the post: Fill out the ‘Start Your Claim’ box on the right-hand side of this page. We’ll send you a Claim Pack by post along with a freepost envelope to return once completed. When we have the finished form, we can start the process to get you compensation from Nationwide.
Get a Claim Pack online: Click the ‘Download Claim Pack’ button, fill out the form and return to us by post or email. You can find both addresses on our contact page here.
If you need assistance, or have any questions, get in touch by telephone, email, or using the live chat facility on this site.
Let’s get your money back.
Packaged Bank Accounts are the next big mis-selling scandal after PPI. Every major UK bank is implicated.
PBAs are just like normal current accounts, but you pay a fee for extra features. For usually £5-£30, account holders often get travel insurance, mobile phone insurance, perks like airport lounge access and preferential rates on related financial products.
Millions of customers were sold products they would not use, in some cases could not use, or simply weren’t informed about either the benefits or the fees that paid for them.
There are approximately 10 million PBAs still open today, with potentially millions more having been closed. No one knows how many of these were mis-sold. Your account may have been one of them.
Nationwide’s Packaged Bank Account is the FlexPlus account.
For £10 per month, account holders get European and UK breakdown cover, mobile phone and travel insurance and other benefits. It is often recommended as a good way to get cheap breakdown and travel insurance. If you travel a lot, it is also a good way of getting cash out abroad.
However, there are many who may have a fee-paying FlexPlus account inappropriately. For example, the age limit on the bundled travel insurance is 75 – making anyone over the age of 75 ineligible to claim. The bank is not obliged to check if the customer will use the extra features, but they are required to ensure they can use them.
If for any reason you cannot use any of the bundled features, you may have been mis-sold the account and you could have grounds for a claim.
Let our legal experts help you get compensation.