
GAP Insurance Scandal: Will the FCA Finally Respond Now an MP Is Involved? Today, 15th October 2026, a serving Member of Parliament submitted our substantive letter concerning the GAP insurance mis-selling scandal to the Financial Conduct Authority under their own cover letter, following a recent meeting to discuss the evidence. This is an important development […]

ITC Denied Setting Its GAP Insurance Commission. The Contract Says Otherwise. The sheer audacity of ITC Compliance Limited’s representations to the Financial Ombudsman Service (FOS) is quite extraordinary. In a recent GAP insurance complaint, ITC, and it’s Peter Vardy dealership, attempted to distance itself from responsibility for setting the commission it received. Unfortunately for ITC, […]

A Major Lender May Have Been Setting Its Own GAP Insurance Profit, and the Evidence Is Growing Evidence emerging from a growing number of cases suggests that one well-known motor finance lender may have purchased GAP insurance at a base price, decided how much profit it wished to retain and then presented the combined figure […]

“Buried” in 92 Pages: FOS Failed to Investigate the Complaint, Then Refused to Admit It There is a basic expectation of the Financial Ombudsman Service, that before reaching a view on a complaint, it should read the complaint, understand the issues and consider the evidence. That is not an ambitious service standard or an unreasonable […]

Allen Ford’s Stunning GAP Insurance Admission – Missing Commission Figures, Unanswered Questions and the FCA Copied In Allen Ford’s response to our report of misconduct was intended to defend its handling of a GAP insurance complaint. In our view, it has instead exposed a serious problem… the dealership says it does not possess the information […]

A Major Boost for Motor Finance and GAP Claims As The “Too Late” Defence Comes Under Attack For too long, consumers pursuing motor finance commission and GAP insurance complaints have been confronted with the same response… their agreement is old, the transaction happened years ago, and they are supposedly too late to claim. In the […]